FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can also place an order as a guest. However, creating an account offers several benefits:

  • Faster checkout process.

  • Easy access to your order status and order history.

  • Exclusive updates on our latest arrivals and special promotions.

2. WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as payments via PayPal.

3. IS MY ONLINE ORDER SECURE?

Yes. When you pay by credit card, all your information is entered on an SSL-secured page. Your data is then encrypted and sent directly to our payment provider's network for authorization and validation. Your credit card information is never stored on our servers.

4. ARE THERE ANY CURRENCY CONVERSION FEES?

All our transactions are processed in US Dollars (USD). If your credit card is linked to another currency, the total amount will be calculated based on the exchange rate in effect at the time your bank processes the transaction.

5. HOW SHOULD I ENTER MY SHIPPING ADDRESS?

Since our website and services are based in English, all information must be entered in English characters, including punctuation. If your address contains non-English characters, please use their closest English equivalents. For example, the letter "ç" should be replaced with "c".

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please note that the shipping address cannot be modified once the order has been processed or shipped. We recommend providing your permanent residential address rather than a holiday address, as we cannot predict how long customs services in the destination country may hold the package.

7. WHAT ARE THE DELIVERY TIMES AND HOW DO I TRACK MY PACKAGE?

Delivery times depend on the shipping option you selected at checkout. Once your order has been shipped, you will receive a tracking number and a link to the tracking website via email. We are not responsible for delays caused by the customs department in your country.

8. WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If an item is missing from your package, please contact us immediately at: 📧 support@sunlitwav.com

NEED MORE HELP?

If you have any further questions, please contact us directly via email at: 📧 support@sunlitwav.com