Return & Refund Policy

Standard Return Policy

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of the date of receipt, free of charge.

  • Returned items will be refunded.

  • Please note that original shipping costs are non-refundable.

  • Return policies may vary during promotional periods. We encourage you to review the specific terms and conditions of a promotional offer before placing your order.

For any returns or exchanges of Sunlitwav products purchased from another authorized retailer, please contact that retailer directly.

Return Procedure

(Excluding Black Friday and other promotional periods)

To request a return, please contact our customer service team at: 📧 support@sunlitwav.com

Please include the following in your email:

  • Your order number

  • The item(s) you wish to return

Upon receipt of your message, we will provide you with the next steps and your return label, where applicable.

Damaged Items

If you receive a damaged item, please send the following to support@sunlitwav.com:

  1. A clear photo of the damaged item.

  2. Your order number.

Email Subject: DAMAGED This request must be submitted within 14 days of receiving your order.

Missing Items

If you have not received your entire order, please contact us at: 📧 support@sunlitwav.com

Email Subject: MISSING ITEM Please ensure your order number is included in the message.

Company Information

This website is owned and operated by:

Company Name: HONG KONG DIJIE INTERNATIONAL LIMITED

Address: FLAT/RM B, 6/F, WING WAH BUILDING 33–39A PITT STREET YAU MA TEI, KOWLOON HONG KONG